Refund Policy
1. Introduction
Thank you for booking with SkyAsiaTrek. This Refund Policy explains the terms and conditions under which you may receive a refund for tours related to travel to East Asia, including China, Japan, and South Korea. We are committed to ensuring your satisfaction and will assist you with any refund-related issues.
2. Cancellation by the Traveler
- Cancellation Within 30 Days of Booking: If you cancel your booking within 30 days of making it, you will receive a full refund, minus a processing fee of $100.
- Cancellation 30-60 Days Before Departure: Cancellations made 30-60 days before the tour departure date are eligible for a 50% refund of the total tour cost.
- Cancellation Less Than 30 Days Before Departure: Cancellations made less than 30 days before the tour departure date are not eligible for a refund.
3. Cancellation by SkyAsiaTrek
We reserve the right to cancel a tour due to unforeseen circumstances or insufficient bookings. If we cancel a tour:
- Full Refund: You will receive a full refund of the amount paid for the tour.
- Alternative Arrangements: We may offer you the option to transfer to another tour or date, subject to availability.
4. Changes to Itinerary
We may need to make changes to the tour itinerary due to unforeseen events or circumstances. These changes will be communicated to you as soon as possible. If significant changes are made, you will have the option to:
- Accept the Changes: Continue with the revised itinerary.
- Request a Refund: Cancel your booking and receive a full refund if the changes are significant.
5. Refund Process
To request a refund, please contact us at:
- Phone Number: +1 312-325-4411
Provide your booking reference number, the reason for cancellation, and any relevant details. Refunds will be processed within 14 business days from the receipt of your request.
6. Non-Refundable Fees
Please note that certain fees and charges, such as visa fees, travel insurance, and airline tickets (if applicable), are non-refundable and will not be included in the refund amount.
7. Special Requests
If you have any special requests or require additional assistance, please contact us before making a booking. We will do our best to accommodate your needs, but they may not be subject to a refund.
8. Contact Us
For any questions or concerns regarding our Refund Policy, please reach out to us:
Address: 210 N Carpenter St UNIT 140 Chicago, IL 60607
Phone Number: +1 312-325-4411
Thank you for choosing SkyAsiaTrek. We look forward to providing you with an unforgettable travel experience.
